KitchenAid Microwave Turntable Not Working? Here’s Help

October 2, 2024

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Key Highlights

  • A KitchenAid microwave turntable may not work because of different reasons. These can range from simple blockages to more serious motor problems.
  • Always unplug the microwave before you try to fix anything. This is important for your safety.
  • This guide will give you steps to help you figure out and possibly fix the turntable problem.
  • If you are not sure or feel uneasy about doing the repair yourself, get help from Star KitchenAid Repair.
  • To avoid issues with the turntable in your KitchenAid microwave in the future, keep it clean and use it properly.

Introduction

A microwave turntable is important for heating your food evenly. If your KitchenAid microwave turntable is not working, it can be very annoying. This easy guide will help you understand why this happens and offer simple steps to fix it. Knowing how to solve these problems can help you save time and money. It can even keep you from needing a new KitchenAid microwave.

Troubleshooting the Turntable Issue

Microwave turntable mechanism and debris.

To fix a microwave turntable problem, you need to follow a few steps to find out what’s wrong. Start by checking the turntable and the area around it for anything blocking it or any dirt. Make sure the turntable is in the right place and that the motor is working. This guide will help you with these steps.

Checking for Obstructions and Proper Installation

Obstructions:

First, check the microwave turntable and the bottom of the cavity. Look for any food bits, bits of packaging, or any other items that don’t belong. Even a tiny thing can stop the turntable from turning well.

Positioning:

Next, ensure that the turntable support is straight inside the microwave cavity. The turntable should rest firmly on the support, and the support itself should be steady and flat. If the turntable support is not in the right place, it can stop the turntable from rotating.

Coupler:

Now, check the coupler. This plastic part connects the turntable to the motor shaft. It should not have any cracks or damage. If the coupler is broken, it can keep the turntable from spinning.

Ensuring the Turntable Motor is Functioning

When you check the microwave oven, look for anything blocking it. Also, listen for strange noises while it runs. Sounds like grinding or clicking may mean there’s a problem with the turntable motor. This motor makes the turntable spin. If the motor is broken, the turntable will not move.

To find out if the motor is the issue, you might need to test it alone. You can also ask a professional technician. They know how to find and fix any problems with the motor.

Check for any obstructions or debris on the turntable

Firstly, make sure the turntable is clean and does not have any food crumbs, spills, or debris on it. Even small bits can stop it from moving well. If dirt builds up over time, it can also make the turntable not balanced, which stops it from spinning. Regularly cleaning the turntable and inside of the microwave can help you avoid these problems.

Secondly, look at the roller guide. This is the plastic ring usually under the turntable. It should be clean and not blocked. This part is important for the turntable to rotate smoothly.

Make sure the turntable is properly seated on its support

The turntable needs to sit securely on its support. The support should be stable and level. If the support is not in the right place, it can interfere with how the turntable rotates. Make sure the turntable aligns well with the coupling. This is the part that connects it to the motor.

Also, check that the roller ring under the turntable is clean and not damaged. Sometimes, if the roller ring is worn out, the turntable may wobble or become uneven.

Having the turntable set correctly helps it work well and makes the microwave last longer.

Inspect and replace any damaged or worn turntable components

The turntable, support, and coupling can wear out over time. Look closely at each part for any damage, like cracks or chips. If you see any issues, it’s important to replace the part right away. Using a broken turntable or its parts can cause more problems and may be unsafe.

Also, make sure that any replacement parts work with your KitchenAid microwave model. This way, they will fit and work correctly.

Reset the microwave’s power and check for error codes

Sometimes, a quick power reset can fix issues that make the turntable stop working. Start by unplugging your KitchenAid microwave from the wall. Let it sit for a few minutes. This helps clear any leftover electrical charge. After a few minutes, plug the microwave back in and turn it on. Check if the turntable starts moving again.

Some KitchenAid microwave models have a display panel that shows error codes when something goes wrong. After resetting the power, check the display for any error codes connected to the turntable or its motor. If you see an error code again, look in your microwave’s user manual. It will give you steps to solve the error.

Error Code

Description

E-5

Turntable motor error

E-14

Communication error between control board and turntable motor

Contact Star KitchenAid Repair for further assistance

Technician inspecting KitchenAid microwave.

If you have tried all the steps and your KitchenAid microwave turntable still does not work, you should get professional help. Contact Star KitchenAid Repair for expert assistance suitable for your appliance’s needs.

Trying to fix it yourself without the right knowledge can be risky. It might also void your warranty. Let our skilled technicians work on your KitchenAid appliance. They will safely and effectively repair it, getting your microwave back to how it should work. We can find and fix many microwave issues, including problems with the turntable.

Conclusion

In conclusion, it is important to address KitchenAid microwave turntable not working promptly. This helps you cook food efficiently. Keeping up with regular care can fix common issues, like the turntable not spinning. If problems keep happening, it is a good idea to reach out to Star KitchenAid Repair for help. For more DIY tips, take a look at our blog on Easy Steps for KitchenAid Oven Door Replacement. Your kitchen appliances are important in your daily routine. So, fixing any issues quickly will help you cook smoothly.

Frequently Asked Questions

Why has my KitchenAid microwave turntable stopped rotating?

A KitchenAid microwave turntable might stop working for a few reasons. It could be blocked, there might be a broken turntable motor, or the turntable parts like the support or coupling could have problems. Checking these areas can help find the main issue.

Are there any maintenance tips to prevent the KitchenAid microwave turntable from malfunctioning?

  • Clean the turntable, roller guide, and microwave cavity often. This stops dirt from building up.
  • Make sure the turntable is in the right place.
  • Do not put too much weight on it.
  • If you follow these tips, you can help avoid problems later.

Are there any safety concerns associated with using a KitchenAid microwave with a non-working turntable?

Yes, if you use a KitchenAid microwave with a broken turntable, your food might heat unevenly. This can create cold spots that could grow bacteria. It’s best to fix the turntable soon. If you can’t, you can still use the microwave without rotation until it’s repaired.

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